Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

1. Introduction

Vita Nova Ketamine & Wellness Clinic (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy applies to Vita Nova Ketamine & Wellness Clinic and explains how we protect and use your personal and health information. By using our services or accessing our website, you consent to the practices described in this Policy.

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. This policy works in conjunction with our HIPAA Notice of Privacy Practices.

2. Information We Collect

Personal Health Information (PHI):

We may collect and maintain the following health-related data:

Medical history and current conditions
Mental health assessments and treatment records
Medication lists and prescriptions
Treatment plans and clinical notes
Ketamine, SPRAVATO®, and IV therapy records
Insurance information and billing history
Emergency contact details

Personal Information:

Full name, address, phone number, email
Date of birth and demographic details
Insurance card and payment data
Appointment scheduling info

Website & Digital Information:

IP address and device/browser type
Pages viewed and time spent on site
Contact form inquiries
Cookies and tracking preferences

3. PHI & HIPAA Compliance

We collect PHI to provide safe, legal, and effective care. Your data is:

Encrypted and stored in secure electronic systems
Accessible only by authorized clinical personnel
Never sold or shared for advertising

We maintain full HIPAA compliance across all systems, and all staff receive training in privacy and security practices.

4. How We Use Your Information

Treatment Purposes:

Delivering ketamine, SPRAVATO®, IV, and NAD+ services
Monitoring your progress and adjusting care
Communicating with providers as needed

Billing & Payment:

Insurance verification and claims
Payment processing
Managing invoices or payment plans

Healthcare Operations:

Quality improvement and safety protocols
Staff training and supervision
Legal compliance and reporting

5. Information Sharing & Disclosure

We do not sell or trade your data. Your information may be shared only as follows:

With Authorization:

When you provide written consent
With other providers involved in your care
With insurance companies for billing
With business associates under confidentiality contracts

Without Authorization (as required by law):

In court orders or legal processes
To prevent imminent harm to you or others
For public health or regulatory enforcement

6. Data Security

To safeguard your information, we implement:

Encrypted medical record systems
Secure physical storage of paper records
Role-based access controls and audits
Staff privacy training
Secure form transmission and incident response procedures

7. Your Privacy Rights

Under HIPAA and Maryland law, you have the right to:

Access: Request copies of your records
Amend: Request corrections to your file
Restrict: Limit how your data is shared
Communicate Confidentially: Choose alternative contact methods
Accounting: Ask for a list of disclosures
Complain: File a privacy complaint
Revoke Authorization: Withdraw prior consents

8. Your Rights Under HIPAA

As a patient, you may also:

Access your records upon request
Request amendments or corrections
File a HIPAA complaint with our office or the U.S. Department of Health & Human Services

To exercise your rights, email info@vitanovawellnessclinic.com or call (443) 563‑1059.

9. Website Privacy

Cookies & Tracking:

We use cookies to enhance your browsing experience. You may disable cookies in your browser, but it may affect some functionality.

Contact Forms:

Form data is securely transmitted and only used to respond to your request.

Third-Party Links:

We are not responsible for the privacy practices of external websites linked from our site.

10. Minors’ Privacy

We do not knowingly collect personal information from individuals under 18 without parental consent. If your child has submitted personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be published on this page with the updated effective date.

12. Contact Information

Privacy Officer

Vita Nova Ketamine & Wellness Clinic

513 Bayview Blvd, Baltimore, MD 21224

📞 (443) 563‑1059

📧 info@vitanovawellnessclinic.com

This Privacy Policy applies to all patients, website visitors, and users of Vita Nova Ketamine & Wellness Clinic in Baltimore, MD and surrounding Maryland communities. By accessing this website or submitting your information, you agree to the practices described herein.